Flight Attendant (ADB.25)

Program Overview

The Flight Attendant (ADB.25) program at Collège April-Fortier is designed to train professionals capable of ensuring passenger safety, comfort, and service on board an aircraft. This training prepares learners to respond effectively in normal and emergency situations, apply aviation safety standards, and deliver customer service aligned with airline industry expectations.

Training Objectives

The program aims to:

• Develop competencies related to aviation safety and emergency procedures;
• Train professionals capable of delivering high-quality onboard customer service;
• Ensure mastery of regulations and standards governing air transport;
• Prepare graduates to enter the workforce with national and international air carriers.

Training Content

The program includes 18 lessons totaling approximately 50 hours of asynchronous training:

• Lesson 1 : Introduction
• Lesson 2 : Operational Foundations of Air Transportation
• Lesson 3 : Operational Environment, Terminology, and Responsibilities of the Flight Attendant
• Lesson 4 : Understanding the Principles of Aircraft Operation
• Lesson 5 : Flight Attendant’s Pre-Flight Protocol
• Lesson 6 : Dangerous Goods and Risk Management in the Cabin
• Lesson 7 : Aircraft Exits and Door Operations
• Lesson 8 : The Art and Science of Secure Boarding
• Lesson 9 : The Hear of the Cabin
• Lesson 10 : Flight Deck Integrity and Protocols
• Lesson 11 : Clean Aircraft and De-Icing
• Lesson 12 : CRM, Hypoxia, and Decompression
• Lesson 13 : Emergency Procedures and Onboard Firefighting
• Lesson 14 : Threat Management and Survival in Emergency Situations
• Lesson 15 : In-Flight Service and Customer Experience
• Lesson 16 : Appearance Standards, Professional Style, and Compliance in Aviation
• Lesson 17 : Interviews and Selection Process
• Lesson 18 : Conclusion and Resources

Duration and Schedule

The total duration of the program is approximately 50 hours delivered asynchronously. The training is offered in French and English, fully online. Enrollment is available at any time.

Admission Requirements

This training is open to all applicants; however, proficiency in English is an essential requirement for employment. In the air transport industry, English is not simply an asset—it is the global operational language. Communications between crew members, pilots, ground agents, control centers, and passengers rely on standardized English terminology recognized internationally. For this reason, many documents, routings, codes, announcements, procedures, and official communications exist exclusively in English.

Certain sections of the course, practical exercises, and case studies are therefore presented directly in English. This approach reflects workplace reality. When working in the cabin, flight attendants must be able to understand briefings, read technical documentation, interact with international passengers, and respond to safety instructions—all in English. These situations occur daily, regardless of the airline or destination.

Academic Pathway

The academic pathway ensures structured progression from understanding the aviation environment and safety standards to mastering emergency procedures and onboard customer service. Learning combines theory, realistic simulations, and professional case scenarios to develop safety reflexes and a professional posture adapted to the aviation environment.

It is essential to clearly understand the regulatory framework governing the profession of flight attendant in Canada. Transport Canada is the regulatory authority responsible for civil aviation safety. It imposes mandatory standardized training requirements for flight attendants employed by commercial airlines. This regulatory training is delivered exclusively by air carriers and must be approved by Transport Canada in accordance with the Canadian Aviation Regulations (CARs).

It is therefore important to specify that the training offered by Collège April-Fortier does not replace the regulatory training required by Transport Canada. The latter remains mandatory, independent, and compulsory for any individual hired by an airline, regardless of prior education.

Career Opportunities

Graduates may pursue various positions, including:

• Flight Attendant with national or international air carriers;
• Flight Attendant for charter or specialized flights;
• Passenger Service Agent;
• Cabin Crew Member.

Employment prospects are favorable due to continuous recruitment needs within the airline industry and the sustained recovery of the air transport sector.

Training Location

Courses are offered fully online and are available at any time.

Diploma

Upon successful completion of the program and fulfillment of all requirements, graduates will receive a Certificate of Completion issued by Collège April-Fortier.